Online Banking Tips

Initial login

During your first login to Home Savings' Online Banking, the system will prompt you to:

  • Accept Home Savings' Online Banking Agreement
  • Change your password. Your password must be six or more characters long. Use a mix of letters, numbers and symbols
  • Provide your email address and telephone number
  • Choose how you would like to receive your identification verification code (see below for details)

Your preferences and settings

Once inside Home Savings' Online Banking, you can make a wide range of modifications to your personal settings and how you view your banking information. You can:

  • Change your user ID and password at any time
  • Update your contact information
  • Enroll for Text Banking
  • Change the default start page
  • View customized account histories using dates you specify
  • Change the appearance of transactions by sorting in different ways (by date, transaction, type and more)
  • Change the names of your accounts to make them easier to identify.

About Identification Verification

You will be asked to verify your identity when you access Online Banking from an unrecognized device, such as a different computer. To verify, we'll send a verification code to your previously registered phone or email address.

When logging into Online Banking for the first time, you will be prompted to select a delivery method of your verification code. The default option of delivery is email. However, if you prefer, you can enter a phone number. We recommend using your mobile phone for delivery of your verification code, but you can use your home or work phone. Please choose a phone number that you can answer immediately as the verification code cannot be left on voicemail. Click on the demo button below for a step-by-step guide.

Demo

Recommended Browsers

Google Chrome; Mozilla Firefox; Safari 9; Internet Explorer 11.  To successfully use Online Banking you'll need to make sure your internet browser supports secure websites with 128-bit encryption. Choose your browser icon to see recommended settings:

 IE Icon  Firefox Icon  Safari Icon  Chrome Icon
Internet explorer 11 Settings

Cookies

  1. To properly access Online Banking solutions you will need to enable first- and third-party cookies.
  2. Open your browser, click on TOOLS (also known as Gear icon).
  3. Select INTERNET OPTIONS.
  4. In the GENERAL tab, under the heading Browsing history, uncheck the 'Delete browsing history on exit' checkbox.
  5. Click on the PRIVACY tab.
    • Click the "Advanced" button.
    • Put a check mark next to "Override Automatic Cookie Handling".
    • Accept 'First-party Cookies' and 'Third-party Cookies'.
    • Put a check mark next to "Always Allow Session Cookies".
    • Click the OK button.

Security

  1. Open your browser, click on TOOLS (also known as Gear icon).
  2. Select INTERNET OPTIONS.
  3. Click on the SECURITY tab.
    • Set the Security Level for the Internet Zone to Medium-high. (if slider bar is not available, click on the button "Default Level").
    • Click the OK button.
  4. Click on the PRIVACY tab.
    • Set the Privacy Setting to MEDIUM.
    • Click on the button "Advanced".
    • Put a check mark next to "Override Automatic Cookie Handling".
    • Under First-party Cookies make sure the radio button is set to ACCEPT.
    • Under Third-party Cookies make sure the radio button is set to ACCEPT.
    • Put a check mark next to "Always Allow Session Cookies".
    • Click the OK button.
  5. Click on the ADVANCED tab.
    • Under Security make sure the checkbox for "Do not save encrypted pages to disk" is blank.
    • Under the Security Section, only check "Use SSL 3.0" and "Use TLS 1.0".
  6. Click on OK until exited completely from options.
  7. Then close all browser windows (resets the IE10 browser settings) and start up the browser again.

Additional information

Deleting All Temporary Internet Files: WARNING! MFA Impact - Doing this will cause an end user to be challenged at log in on an authorized computer.

  1. Open your browser, click on TOOLS (also known as Gear icon).
  2. Select INTERNET OPTIONS.
  3. Click the GENERAL tab.
  4. Under Browsing History, click the 'Delete...' button.
  5. In the Delete Browsing History popup window, put a check mark next to Temporary Internet Files. User may decide whether to put a check mark in all other boxes in this window.
  6. Click on the 'Delete' button at bottom of popup window.
  7. Click on OK until exited completely from options.

Deleting Cookies Only: WARNING! MFA Impact - Doing this will cause an end user to be challenged at log in on an authorized computer.

  1. Open your browser, click on TOOLS (also known as Gear icon).
  2. Select INTERNET OPTIONS.
  3. Click the GENERAL tab.
  4. Under Browsing History, click the 'Delete...' button.
  5. In the Delete Browsing History popup window, check the box for Cookies. Uncheck all other boxes in this window, with possible exception of 'Preserve Favorites website data'.
  6. Click on the 'Delete' button at bottom of popup window.
  7. Click on OK until exited completely from options.
Firefox Settings

Browser Settings

  1. Open Firefox Start Page (Home icon on the right of the toolbar)
  2. On the bottom of the Start Page, click on "Settings" (gear icon)
  3. On the Settings page, select "Privacy"
    • In the History section, if the "Firefox will" dropdown option is "Never remember history," cookies will be deleted from the browser upon browser close; if user is experiencing trouble with the MFA cookie, you can change the option to "Remember history" so that the cookie remains between sessions.
    • If the "Firefox will" dropdown option is "Use customer settings for history," ensure that both the "Accept cookies from sites" and "Accept third-party cookies" are selected and the "Keep until" dropdown option value is "they expire."
  4. On the Settings Page, select the "Content" icon/tab.
    • Unclick (OFF) the checkbox for "Block pop-up windows."
    • Or if you choose to have it checked (ON), be sure to add your FI's domain to the list of Allowed Sites under Exceptions.

Deleting the Cache: (a.k.a. Temporary Internet Files)

  1. Open Firefox Start Page (Home icon on the right of the toolbar)
  2. On the bottom of the Start Page, click on "Settings" (gear icon)
  3. On the Settings page, select "Privacy"
  4. If the "Firefox will" option in the dropdown is "Remember history," click on the "clear your recent history" link in the dialog box; if the "Firefox will" option in the dropdown is "Never remember history," click on the "clear all current history" link in the dialog box.
  5. In the "Time range to clear" dropdown option, choose "Everything".
  6. In the "Details" section, expand the selection (if necessary) by clicking on the down button
  7. Ensure that "Cache" is the only option selected and click "Clear Now".

Deleting Cookies Only:

  1. Open Firefox Start Page (Home icon on the right of the toolbar)
  2. On the bottom of the Start Page, click on "Settings" (gear icon)
  3. On the Settings page, select "Privacy"
  4. If the "Firefox will" option in the dropdown is "Remember history," click on the "clear your recent history" link in the dialog box; if the "Firefox will" option in the dropdown is "Never remember history," click on the "clear all current history" link in the dialog box.
  5. In the "Time range to clear" dropdown option, choose the date range that is most appropriate; please note that this will delete all cookies for the user for the given time regardless of site.
    • Selecting "Today" should help clear cookies related to a user's session
    • Selecting "Everything" will remove all cookies in the browser
  6. In the "Details" section, expand the selection (if necessary) by clicking on the down button
  7. Ensure that "Cookies" is the only option selected and click "Clear Now".
Safari 9 Settings

Browser Settings

  1. Open the Preference window by choosing Safari > Preferences or hit ⌘, (Command key plus the comma key)
  2. 2. Within the window select the "Security" icon on the top row and ensure that the following is true:
    • Checked: Enable plug-ins
    • Checked: Enabled JavaScript
    • Unchecked: Block pop-up windows
  3. Within the window select the "Privacy" icon on the top row and under the "Block cookies" option make sure "Never" is selected

Deleting the Cache:

  1. Choose Safari > Reset Safari...
  2. Uncheck all options except for "Clear history" so that it is the only option remaining
  3. Click the "Reset" button

Deleting Cookies Only:

  1. Choose Safari > Reset Safari...
  2. Uncheck all options except for "Remove all website data" so that it is the only option remaining (Note: This will remove all cookies from the browsers, not just the ones belonging to the online banking site)
  3. Click the "Reset" button
Google Chrome Settings

Opening the Settings Page

You can open the Settings page by clicking on the icon with three stacked horizontal lines to the left of the address bar; this will open up a dropdown menu, and Settings will be located to the bottom of the screen. Users can also type in chrome:// settings/ into the address bar in the Chrome browser to locate the page, and Mac OS X users can also open the Settings page by choosing Chrome > Preferences on the top ribbon menu or hitting ⌘, (Command key plus the comma key)

Browser Settings

  1. Open the Settings page (directions above)
  2. Locate the "Privacy" section and choose "Content Settings..."
    • Note – Most users will not see this setting until they expose advanced settings; have the user scroll to the bottom of the page, and if there is a link that says "Show advance settings..." ask the user to click on it
  3. In the "Content settings" overlay ensure that the following options are set:
    • Cookies: Allow local data to be set (recommended)
    • Cookies: The option for "Block third-party cookies and data" is unchecked
    • JavaScript: Allow all sites to run JavaScript (recommended)
    • Pop-ups: Allow all sites to show pop-upsi. Note: If the user does not want to enable popups for all sites, have them go click on the "Manage exceptions..." button to open up a "Pop-up exceptions" overlay; here have them type the URL of the online banking domain and set the Behavior to Allow 

Security

  1. Open the Settings page (directions above)
  2. Locate the "HTTPS/SSL" section and choose "Content Settings..."
    • Note – Most users will not see this setting until they expose advanced settings; have the user scroll to the bottom of the page, and if there is a link that says "Show advance settings..." ask the user to click on it
  3. Check the box next to "Check for server certificate revocation"

Deleting the Cache:

  1. Open the Settings page (directions above)
  2. In the left-hand navigation click on "History"
  3. Click the "Clear all browsing data..." button at the top of the page; this will open up an overlay with the title "Clear browsing data"
  4. From the "Obliterate the following items from" dropdown, choose "the beginning of time"
  5. Ensure the following item is checked and uncheck all other items not listed:
    • Empty the cache
  6. Click the "Clear browsing data" button

Deleting Cookies Only:

  1. Open the Settings page (directions above)
  2. In the left-hand navigation click on "History"
  3. Click the "Clear all browsing data..." button at the top of the page; this will open up an overlay with the title "Clear browsing data"
  4. From the "Obliterate the following items from" dropdown, choose the date range that is most appropriate; please note that this will delete all cookies for the user for the given timeline regardless of site:
    • Selecting "the past day" should help clear cookies related to a user's session
    • Selecting "the beginning of time" will remove all cookies in the browser
  5. Ensure the following item is checked and uncheck all other items not listed:
    • Delete cookies and other site and plug-in data
  6. Click the "Clear browsing data" button

Additional Assistance

If you have problems logging in, forget your password or have any questions, please refer to the online help index or the page-specific help feature located on all pages within the Online Banking site. You may also call Home Savings' Deposit Operations Department during normal business hours (Monday – Friday 8:00 a.m. to 6:00 and Saturday, 9:00 a.m. to 12:00 p.m.) at 330.781.6525 or toll free 1.866.466.3050.